Help Topics
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Features
- Can I personalize my emails to come from anyone at my company’s domain?
- Setting up two accounts with the same email address
- How many envelopes am I able to send?
- How do I set up gated delivery?
- I am setting up a survey and want to provide an incentive. Can I do it directly from the TruCentive platform?
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Troubleshooting
- I have invited someone to my Project and they have not responded.
- What if I decide to cancel?
- A person who managed a project has left, how do I remove them from the project?
- What are the different plans and pricing for TruCentive accounts?
- I have added my recipient, but I am getting an error message.
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Getting Started
Articles to get you up and running, quick and easy.- What are my payment options?
- What is the difference between the First Email Message and the Landing Page?
- What is the difference in using a Fixed Value and setting a Minimum and Maximum Value when setting up the gift card value?
- What is the difference between the Project Dates & Envelope Expiration Dates?
- Setting up two accounts with the same email address
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Funding Your Account
How to add funds to your account- What are my payment options?
- Which credit cards does TruCentive accept as forms of payment?
- How long does it take for different types of payments to clear?
- How long does it take for credit card funds to clear?
- Can TruCentive let me know when my account is low on funds?
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Account Management
How to manage your account and the features.- Adding Company and Contact Info in Account Overview
- Why do I need to fill out a Know Your Customer (KYC) form?
- Where can I print a payment receipt?
- Can I designate funds to a certain project or account?
- Where do I find the Security Statement?
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