The MultiSelect feature allows recipients to choose multiple items from a single delivery, maximizing the flexibility and value of every reward, gift, incentive, or payment.
Overview
With MultiSelect, recipients can combine various reward types—such as eGiftCards, branded merchandise, and custom SWAG—into a single seamless experience. This feature is especially valuable for international rewards, fixed-value items, or scenarios with merchant and delivery fees.
Key Features
- Select Multiple Items: Recipients can now use the total value of their delivery across more than one reward.
- Mix Reward Types: Combine physical and digital items, gift cards from different brands, or fixed and variable-value items.
- Fee Transparency: All fees (e.g., delivery or merchant fees) are shown clearly and are deducted from the total value.
Example Scenarios
- Multiple eGiftCards: A recipient can mix and match cards—for example, combining an Amazon and Starbucks gift card—or even choose multiple cards from the same brand.
- SWAG & eGiftCards: Recipients can select branded merchandise and use the remaining balance for a Visa or Starbucks card.
- International eGiftCards: Choose multiple fixed-value gift cards from a single merchant and apply any remaining value to a variable option.
Benefits
For Recipients
- More Freedom of Choice: Studies suggest choice increases satisfaction by 10–30%.
- Use Full Delivery Value: Combine fixed and variable items to maximize reward usage.
- Transparent Fees: Clearly see which options include fees and make informed decisions.
For Senders
- Simplified Planning: No need to reserve extra funds for delivery or merchant fees.
- Greater Transparency: Eliminates confusion about physical vs. digital gift card values.
- Higher Perceived Value: Offering choice increases the perceived value of your reward.
- Streamlined Setup: Tax, shipping, and other costs are visible during project setup.
Implementation Details
What You Need to Do
- No action is required. Your current projects will automatically support MultiSelect.
- To cover fees: If you want to include delivery or merchant fees in your gift value, increase the incentive amount accordingly.
- Recipient pays by default: If a recipient selects an item with a fee (e.g., physical card delivery), that cost will be deducted from their total.
Opting Out of MultiSelect
If you prefer to keep your current setup without offering MultiSelect, you can opt-out on a per-project basis:
To Use Classic Mode:
- Go to the Settings tab within your project.
- Select Classic Mode to disable MultiSelect for that project.
Deliveries in Classic Mode will follow the existing single-selection format.