What happens if a Physical Delivery Visa card is never received?

Sometimes a recipient may never receive their physical delivery card. This might happen for a number of reasons but most commonly it is because they did not input their address information correctly.

Here are the steps that are taken if a card is never recieved:

1. Please contact Support at [email protected] and provide them with the details of the situation and the envelope code.
2. Support will then contact Visa and inquire about the missing card. Please allow up to 72 hours for a response to this inquiry.
3. A credit back to your account can only be issued once Visa has confirmed that the card has not been used.

A few things to note:

We cannot issue a refund back to your account for missing physical delivery Visa cards until the above steps have been fulfilled.

You can send a new envelope to the recipient before these steps have been taken but we cannot guarantee a refund on the initial envelope expenses until this verification has occurred.