You can reset your password anytime by following this link: https://app.trucentive.com/users/password/new
Or just go to the log in page and click on the “reset your password” link as seen below.
![](https://trucentivemail.com/Help/wp-content/uploads/2024/01/Screenshot-2024-01-19-at-2.58.36-PM-1024x812.png)
After you click the reset password link you will be taken to a screen to enter your email to receive instructions on how to reset your password.This email will provide a link for you to reset your password.Don’t forget! A password must contain 11 characters and contain a mixture of symbols, numbers and cases.
![](https://trucentivemail.com/Help/wp-content/uploads/2024/01/Screenshot-2024-01-19-at-2.59.33-PM-1024x364.png)
Pro tip: If you don’t receive the password reset email right away the best practice is to give it a few minutes and see if it arrives before you have it resent. You may also want to check your junk email box and see if it landed there.