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How Do I Reset My Password?

You can reset your password anytime by following this link: https://app.trucentive.com/users/password/new

Or just go to the log in page and click on the “reset your password” link as seen below.

After you click the reset password link you will be taken to a screen to enter your email to receive instructions on how to reset your password.This email will provide a link for you to reset your password.Don’t forget! A password must contain 11 characters and contain a mixture of symbols, numbers and cases.

 Pro tip: If you don’t receive the password reset email right away the best practice is to give it a few minutes and see if it arrives before you have it resent. You may also want to check your junk email box and see if it landed there.

Updated on January 19, 2024

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