What do the different amounts mean on the Project Tile?
Value: The value of the gift card, or another instrument inside the envelope Available: Dollar amount available in the project to...
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Account Management
How to manage your account and the features.
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Why do I only see four active projects when I have more in my account?
To keep your TruCentive experience fast and efficient, we show four projects. However, you can see the other projects by... -
I want to change the gift amount. Can I change it before I send the envelope?
Yes! You have several different opportunities to change the value of a recipient’s gift. 1. After adding your recipient(s), you can... -
Emails are not going through after authenticating my domain.
When you are sending email from a third party, like TruCentive, your internal spam protection may view email as being... -
A project has expired, but I would like to use it again.
Project > Actions > Restore > Set new Expiration Date There are several choices to reactivate the project. Click the Actions button,...
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