I want to send envelopes, but don’t want the recipient information to be shared with TruCentive. How do I do this? There are projects in which the recipient’s personal identifiers must be removed to keep their information private. This is often...
How do I know how much I will be spending before actually sending out my incentives? When adding recipients, there is a calculator at the top right of your screen showing the total gift value to...
Can I revoke an envelope? Yes! Project > View Envelopes > Choose recipient > Action > Revoke Go to your Project and click View Envelopes. It will pull up...
I see that there are a number of envelopes that need to be approved. Where do I approve them? Home Page > Red Circle Notification > Notification to approve envelopes When you need to approve envelopes, there will be a red circle next...
Is there an additional delivery fee to resend an envelope? Not for Standard delivery! Standard envelopes: No, there is no additional fee to resend a standard envelope. De-Identified envelopes: There is an...