Why do I only see four active projects when I have more in my account? To keep your TruCentive experience fast and efficient, we show four projects. However, you can see the other projects by...
I want to change the gift amount. Can I change it before I send the envelope? Yes! You have several different opportunities to change the value of a recipient’s gift. 1. After adding your recipient(s), you can...
Emails are not going through after authenticating my domain. When you are sending email from a third party, like TruCentive, your internal spam protection may view email as being...
A project has expired, but I would like to use it again. Project > Actions > Restore > Set new Expiration Date There are several choices to reactivate the project. Click the Actions button,...
I want to send envelopes, but don’t want the recipient information to be shared with TruCentive. How do I do this? There are projects in which the recipient’s personal identifiers must be removed to keep their information private. This is often...