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Getting Started

Articles to get you up and running, quick and easy.
  • What are my payment options?

    TruCentive accounts may be funded multiple ways including Credit Card, ACH, Wire Transfer or Check. Funding time is dependent on your banking institution or credit card provider. Credit Card and…

  • Project Design Tab Overview: SMS, Landing Page, First Email Message

    First Email Message –  Refers to what the recipient will see when receiving their incentive by email. Once the Recipient sees their email, they will click the “Open” buttontaking them to…

  • What is the difference in using a Fixed Value and setting a Minimum and Maximum Value when setting up the gift card value?

    You can edit your incentive settings by clicking on the “edit” button in the incentives tab For programs in which each recipient will receive an incentive of the same value,…

  • What is the difference between the Project Dates & Envelope Expiration Dates?

    Project Date is the length of time the project will run.  Envelopes cannot be sent outside of the start and end dates of the project.  E.g. Black Friday is only 5…

  • Setting up two accounts with the same email address

    Yes!  We understand you may have one email that is used for a work account and a personal account.  Please contact us at support@trucentive.com and we can set this up. Once set…

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